Google

You are currently browsing articles tagged Google.

Walk through your grocery store and try to count the amount of cereals. Or soft drinks. Or soup flavors. Go to your shopping mall and you’ll find not just a Foot Locker, but a Lady Foot Locker as well. It’s next to the Relax the Back store.  We rarely think about the privileges and rewards of rampant capitalism but chief among them is choice. At times, all that choice can actually become paralyzing because for some, infinite options encourage ongoing perusal rather than selection.

All of this came roaring to mind when I tripped over the work of Trixie Delicious, a New Zealand vendor who posts her wares on Etsy.  Ms. Delicious creates a unique, distinctly post-modern kind of pop art, taking vintage china and tweaking it by over printing outrageous commentary atop the classic flowers and filigree. Her simple work thrives on the startling juxtaposition of the sweet and safe with the baldly profane. It startles. It surprises. It made me laugh outright at least twice.

Dennis Ryan, Chicago Advertising, Element 79

We live in an age of mash-ups. Music, art, movies, fashion–with the sheer volume of archived creativity, a huge amount of new ideas comes from combining dissonant visions in outrageous ways.  Thirty years ago, we would have lacked the common cultural references to get the irony, but now that Google averages over two billion searches every day, knowledge is cheaper than ever.

And so, due to its increasing rarity and transience, surprise has become far more valuable.

d

By Dennis Ryan, CCO, Element 79

d

Tags: , , , , ,

We live in an information society.  Facts fill our days, data fills our screens, millions of answers wait just a 1.3 second long Google search away.

So it only makes sense that someone would decide to rebel against all that information with blatant disinformation.  And use a Tumblr account to do it.

Experience shameless fiction posturing as fact at Fake Science.  You’ll learn many things you never knew, and all of them will be wrong.  You won’t even have to go to Snopes to doublecheck.

Dennis Ryan Chicago Advertising Element 79

.
By Dennis Ryan, CCO, Element 79

.

Tags: , , , ,

In today’s socially-networked, immediate-impact world, brands suffer when negative opinions spread unchecked.  When those negative opinions are unfounded or severely exaggerated, the damage can be massive (ask any ex-Bear Stearns employee about that one).

Because in today’s socially-networked, immediate-impact world, opinion trumps reality.  As soon as it forms, opinion spreads through mass viral channels like Facebook, Twitter and blogs.  And because it is opinion, it doesn’t require fact-checking.

Last week, I got a wake up call that this truth applies to our Element 79 brand as well.  In the finals of a new business pitch, a CEO mentioned that he Googled Element 79 and wondered when we were gonna merge with DDB?

We’re not.  Never were.  But due to a newspaper column written by a speculatively-inclined columnist for the Chicago Sun Times over fifteen months ago, that rumor popped up in our prospect’s search engine.  Worse, when I shared this anecdote with a few friends at other shops in town, they admitted hearing the same thing.  When the rumor mill, or at least irrelevant suppositions, can influence the outcome of new business, you’ve got trouble.

We’ve spent two years reinventing and rebuilding our agency.  And slowly, we’ve been regrowing.  Today we have about 110 people busy working to help our clients thrive during these tight times.  We want Cricket to leverage their national coverage into a leadership position for value innovation in wireless.  We want Supercuts to show the value of their affordable haircare so that if and when the economy turns better, people realize they don’t have to pay more to look good.

We want Amway to help people supplement their incomes and Central DuPage Hospital to be the first choice for superior healthcare — especially as they bring Illinois’ first Proton Therapy Center online this Summer.  And we want Harris to keep helping people realize how much better the right bank can be.

We also want to do big things for the half-dozen new clients we’ve brought in these past five months.  We want LasikPlus to show glasses wearers that this simple procedure can radically improve their lives quickly and safely.  We can’t wait for the private equity firm GTCR to launch their revamped website and concise brand story in May.  And we take inordinate pride in winning three new brands–Wolf Chili, Alexia, and Banquet–from our friends at ConAgra.

There’s an old adage about physicians taking their own medicine.  And so we’re also going to be taking some steps to clean up our online hygiene.

It wasn’t good news to hear.  But like criticism from a smart coach, it will make us better.  And that’s the daily goal.

By Dennis Ryan, CCO, Element 79

.

PS:  Michael Gabriel and Gus Gavino made the video above for a recent pitch.  Though we didn’t prevail there, the energy of this piece is just delightful.  The track is “100,000 Thoughts” by Tap Tap.


Tags: , , , , , , , , , ,

I’m a huge believer in word of mouth advertising.  The power of recommendation to close a sale makes the kind of intuitive sense that renders quantitative analysis expensively redundant.

Particularly when you read a story like the one printed in Section D of yesterday’s San Francisco Chronicle.  It outlines how Facebook now directs more online users to content than Google does.  What they refer to as “friend-casting” information makes Facebook a huge force in directing the flow of web traffic, particularly to major portals like MSN and Yahoo.

This simply proves that when we make small talk on social media, we like to share what we’ve recently seen, read or heard (“The “My Sharona” guy from the Knack just died! http://nyti.ms/cuVwxD”).  And since we’re talking to friends who know our interests, we’re likely to click on those links (“Oh my gosh–I didn’t know his brother was Dr. Kervorkian’s lawyer!”).

This constant digital connectivity has created a modern world of easy, fast and omnipresent recommendation.  With a few clicks, we can get an opinion about that movie we’re considering, a review of that book we heard of, a friend’s experience at that hot new restaurant.

Facebook, as an increasingly frequent touchpoint of our every day, provides a very convenient marketplace to trade those thoughts and opinions.  All of which leads some pundits to predict that social media will become the internet’s next search engine.  Maybe, but I think social platforms operate slightly differently, as a conversational dialogue.

Google informs you about what you find interesting.

But Facebook informs you about what your friends find intersting.

That’s social.  And it drives an increasing amount of choices these days.

By Dennis Ryan, CCO, Element 79

Tags: , , , , , , , , , , ,

According to an article in the New York Post, Facebook got it’s first ever #1 Web Site ranking on both December 24th and 25th.  With 7.81% of all US web traffic Christmas Day, Facebook even trumped the almighty Google–a rather mindblowing thought.

Facebook traffic has always spiked around the Holidays but now that the social network’s audience doubled during the course of 2009 to over 350 million users, it finally has the heft to displace even search.

If you’re still wondering how Facebook is ever going to make money, just review those Facebook facts again–conveniently posted for your perusal at http://www.facebook.com/press/info.php?statistics :

  • Over 350 million active users, half logging on every day for fifty five minutes.
  • Over 2.5 billion photos uploaded to the site each month
  • Over 3.5 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) shared each week
  • Two-thirds of comScore’s U.S. Top 100 websites and half of comScore’s Global Top 100 websites have implemented Facebook Connect
  • More than 65 million active users currently access Facebook through mobile devices, and they are almost 50% more active than non-mobile users

The key to Facebook’s future profits lies in data-mining.  Because frankly, they are sitting on unimaginable volumes of it.  And if their ferocious ongoing litigation with any third party that dares to access individual accounts and potentially scrape some of that data, they clearly intend to keep it all to themselves.

That’s not particularly social; it’s just business.

By Dennis Ryan, CCO, Element 79

Tags: , , , , , , ,

In an interview with The Telegraph, Marissa Mayer, Google’s vice president for search products and user experience, discusses issues from platform extension to privacy to personalized search, which remains a huge hot-button issue for online pundits and privacy advocates.  People can get very fiery over how their searches will be catalogued or skewed–if I lean left, should I only ever see search results that mirror my opinion?  Doesn’t an educated republic feed upon a multiplicity of viewpoints and the healthy debate that encourages?

BabelMaybe, but from a practical perspective, her thoughts on the issue of worldwide translation seem far more interesting.  ”Imagine what it would be like if there was a tool built into the search engine which translated my search query into every language and then searched the entire world’s websites,” she says.  ”And then invoked the translation software a second and third time–to not only then present the results in your native language, but then translated those sites in full when you clicked through.”

Imagine indeed.  Assessing, analyzing and then translating the billions of pages of the web and more staggeringly, the rush of data generated by the real time web–all those tweets and updates and hours and hours of uploaded video: the scope of this project boggles the mind.  The plan Mayer outlines is dizzyingly audacious.  At the same time, this has long been the promise of computers–to automate the mundane.  Using that automation to eliminate barriers to communication makes perfect sense.

The human consequences of the biblical Tower of Babel, Nimrod’s immense construction of sun-dried clay that threatened the gates of heaven in an act of unholy hubris (or something like that), were the destruction of uniform communication and the rise of separate, alienating tongues.  From that perspective, the notion that Google could eliminate those barriers, in a way that Dr. Zamenhof’s esperanto never quite could, represents a huge win for the peace movement.  Seriously.  The notion that we could understand each other’s writings, and by extension, our widely-varied philosophies and hopes dreams, provides a huge breakthrough in addressing our fundamental divide as a species.  One world sharing one language–admittedly, the language of the for-profit Google–could actually become a safer, more tightly knit place.  I’m hoping Ms. Mayer’s team makes it work.

Then again, I’m still not sure we’ve gotten Macs and PC’s talking to each other yet.

By Dennis Ryan, CCO, Element 79

Tags: , , , , , , ,

fail-whale

Microsoft’s announcement that they signed both Facebook and Twitter to bring real-time updates to their Bing search engine has many posters aflutter over the possibility that their one-liners could find a huge audience far beyond their own friend lists.  And the news that Bing will expand contracted URL’s to more clearly reflect Tweet content is both critical and technologically impressive.

But from that same perspective, the tech demands on Twitter’s API could cause its already wobbly stability to overload and crash even more frequently.  On the upside, Bing isn’t particularly huge yet and the market for social search remains an unknown, but any additional back-end service call volume on their database threatens a system that already delivers a breathtaking volume of data.


Interestingly, the deal is non-exclusive, which means the behemoth Google may be taking a wait-and-see policy before jumping into the fray.


If that happens, get ready for a Shamu-fest of whales.


By Dennis Ryan, CCO, Element 79

Tags: , , , , , , , ,

Something happens during natural disasters–something oddly positive.  As the floodwaters rise or the fires spread, people reach out in cooperation, banding together as ad hoc communities with a common cause.  Long after the damage is over and property has been repaired, people remember those tense moments and how quickly they created a thrilling closeness, a powerful bond.

Oh.  That bump.

Oh. That bump.

I can only hope we’ll all feel a similar communal sense when the current storm of advertising changes finally passes and we once again achieve some semblance of equilibrium.  In the latest Adweek/Brandweek, Steve McClellan interviews a number of industry leaders for a feature that tries to identify just what that new normal might be like.

Among quotes from industry leaders like Google’s Eric Schmidt and WPP’s Marty Sorrell, Sue Mosely, Initiative’s worldwide director of research, noted that “Brand loyalty has been badly shaken.”  

Indeed.  And there’s growing concern that consumers who have traded down might not trade back up later.  Perhaps this new fiscal austerity will stay, benefitting discount or store brands at our clients’ expense.  As people in the brand-building business, this represents an alarming scenario.  So what can we do to protect the eroding value of our brands?

For decades, ‘trust’ has been one of the bedrock brand value, but we can no longer assume ‘trust’ alone will suffice.  In a more cost-competitive world, it can come off as a nebulous benefit.  Planners and creatives alike will need to take up the charge and uncover or create compelling new reasons for people to invest in our brands.  How can our brands help?  How can they make things better, easier or richer for people?  What else can they bring to the experience?

Finding ways to add value and keep consumers engaged with our brands will become the new marketing imperative.  And given the increasing parity within the marketplace, it will no doubt stay the imperative for a long time to come.

Tags: , , , , , , , , ,

Last week, Gene Liebel, a managing partner at Huge, wrote a terrific piece for Mediaweek that took a skeptic’s view of engagement as the ‘metric du jour’ for success in digital projects.  As someone who has a turnkey presentation titled “Engagement is the New Black,” I read Gene’s article with a decidedly vested interest.  What was most interesting is that he doesn’t discount the importance of engagement; he simply doesn’t believe it is an accurate indicator of the ultimate metric of in-market success.  He considers engagement more of a ‘side effect’ and offers very strong cautionary arguments for anyone who would make it the end goal.

Actually, This Is NOT How It Works

Actually, This Is NOT How It Works

Possibly the strongest point he makes–and one that’s not surprising coming from a User Experience expert–is how optimizing an e-commerce web site to make finding products easier will actually reduce page views and time on site, both of which are key measures of engagement.  At the same time, that type of optimization will increase a site’s conversion rate dramatically as visitors find what they need more quickly.  So even though engagement falls, sales increase–a powerful argument against making engagement your end goal.  Liebel contends consumers rarely invest time ‘engaging’ with brands anyway; when consumers visit sites, they have specific, practical needs–whether that’s information or purchasing.  Staying on a site longer does not necessarily correlate to deeper engagement–it could just indicate that consumers must dig deeper to accomplish what they want–a strong negative.

What he’s really arguing for–just like so many other leaders in the field today–is a better measure of value.  In a difficult economy that continues to squeeze marketing budgets, we need to arm our client partners first with programs that work and then with solid proof that those programs work.  As data points continue to improve (Google claims 85% of all media will be trackable by 2012), we will need new measures of our programs’ in-market effects.  More importantly, we will need multi-dimensional measures; today’s socially-networked world of mass-channel opinion requires a new measure of the combined impact of both paid and earned media, and how that drives sales.

Sales may be the ultimate metric for brands, but accountability remains the ultimate metric for agencies.

by Dennis Ryan, CCO, Element 79

Tags: , , , , , , , , , ,

I recently had my consciousness raised regarding Facebook.  On this blog some months back, I wrote a surprisingly popular post wondering whether this social network would become the Members Only jacket of the early 21st Century.  Once the novelty wore off, would the investment of time required outweigh the benefits of all this easy connectedness?  In hindsight, the ‘Members Only’ tag could be what drew readers, but I’m a bit sketchy on my SEO knowledge to really determine that.

Picture 2

Turn To Page 96

Writing in the July issue of Wired magazine, Fred Vogelstein outlines how this aggressively market-capped, yet-to-make-a-profit social network aims to create value, and it requires insuring the benefits of this easy connection platform always outweigh the time investment. As it stands, over 20% of all internet users are on Facebook, spending an average of twenty minutes a day there.  Mark Zuckerberg and company aim to further embed Facebook as the center of all online activity.  

Why?  Because everything we do there is trackable.  And owned solely by Facebook. Every connection we make, every opinion we express, every last ‘Which type of canned vegetable are you?’ quiz we take and share produces data which they alone own.  None of it will ever show up in other web browsing search engines.  And since Facebook is the one place online where people regularly use their real names to share real thoughts with real friends about real topics, that data has remarkably robust human context.  By comparison, Google’s data is largely limited to search history.

The ramifications of monetizing all this contextual data could be staggering financially.  If this type of deeply human Facebook information informed even a tiny percentage of the incomprehensible 3.6 trillion banner ads placed in 2008, they would stand to make…well, technically speaking it would amount to tanker ships of cash (I know even less about finance than I do about SEO).

We live in a world where opinion has a mass channel greater than TV, radio and print combined.  We work in a world where brands truly are opinions, and thus bound to the vagaries of fluctuating public consideration. For Facebook to have exclusive access to untold hours of that opinion provides them with a competitive advantage that borders on the scary.

I doubt Google, Bing, Dogpile, IceRocket, Collecta and dozens of other search engines will be friending them anytime soon…

by Dennis Ryan, CCO, Element 79

Tags: , , , , , , , , , , , , ,

« Older entries